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Live betting is a great way to make every half, quarter, inning, frame, period, or hole matter. I'm afraid that would result in a negative report for Betway casino and that's what I'm trying to avoid - there's no legal barrier to the discussion of player complaint with 3rd parties as long as the correct permissions are granted and we don't consider eCORGA independent as they are funded by the casinos that use their service, a huge conflict of interests.
Once again ThePOGG, we are unable to discuss any player's account with anyone other than the players themselves. ThePOGG, as previously stated it is against our security policy to discuss any player's account with any third party.
ThePOGG, why previous answer to your question directly relates to your request to have the matter escalated. As we do not engage in discussion of private player information with 3rd parties, there is unfortunately no escalation which can take place in this respect.
But as I have mentioned the player is more than welcome to contact us and discuss any concerns they may have on the account.
I suspect you're acting above your role in this capacity. As the customer is unhappy with the responses they've already received from your team, simply telling them to contact you again would be unfruitful, though I will pass this along all the same.
It would appear that players have not valid course of action with your group. Wow, what a joke. Can't believe these people are allowed to advertise on English TV.
I am going to complain to Trading Standards. Well with nearly a week extra Betway have failed to offer any sort of response. This is highly disappointing from a group that have held Accredited status with CasinoMeister.
Their status with CM would make it highly doubtful that they "do not engage in discussion of private player information with 3rd parties" as they would have to be willing to discuss complaints with CM to gain Accredited status in the first place.
That being the case, the chances are that we simply cannot reach anyone authorised to discuss player issue and between their affiliate email form not working, failure to respond to repeated emails and their exceptionally unhelpful support staff, there really is nothing I can do to get round this.
I'm sorry that I couldn't be of greater assistance eggyman In this instance I'd suggest contacting CasinoMeister who may have in roads with this group that I don't have access to.
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